☞ At Ludo Fantasy, we strive to provide our users with a seamless and enjoyable experience. However, we understand that there may be circumstances where you might need assistance with refunds or cancellations. This policy outlines the terms under which refunds and cancellations will be processed on our platform.
☞Deposits: Once a deposit is made into your Ludo Fantasy account, it is non-refundable. Funds deposited are intended for participation in games or contests and cannot be returned except in the cases outlined below.
☞Technical Issues: In the event of a technical failure (e.g., a server crash, network issue) during a game or transaction, Ludo Fantasy will review the situation and, if applicable, issue a refund for the affected game or contest. Players must contact our support team within 24 hours of the issue.
☞Withdrawals: Once a withdrawal request has been made, it is typically non-cancellable. Once the funds are processed and sent, they cannot be reversed. Unsuccessful Transactions: If a deposit or withdrawal transaction fails due to a system error, Ludo Fantasy will make every effort to resolve the issue. If necessary, the amount will be refunded or reprocessed to the player’s account.
☞Account Suspension or Ban: If your account is suspended or banned due to a violation of our Terms of Service, you will not be eligible for a refund of any unused balance or entry fees. Bonus & Promotional Credits: Any bonuses or promotional credits are subject to the terms and conditions attached to the promotion. These credits are generally non-refundable and can only be used for gameplay.
☞Bonus & Promotional Credits: Any bonuses or promotional credits are subject to the terms and conditions attached to the promotion. These credits are generally non-refundable and can only be used for gameplay.
☞Game Cancellations: If a game or contest is canceled by Ludo Fantasy due to unforeseen circumstances, such as a technical error, players will be refunded the entry fee.
☞Match or Contest Interruption: If a match or contest is interrupted and cannot be resumed, the platform will attempt to resolve the issue. In such cases, a refund or an alternative solution (e.g., re-entry or account credit) will be provided, subject to an investigation.
☞Withdrawal Requests: Once a withdrawal request is initiated, it is considered final. Once processed, withdrawals cannot be reversed.
☞Account Closure: If you wish to close your Ludo Fantasy account, you can do so by contacting our support team. Any remaining balance in your account will not be eligible for a refund of any unused balance.
☞If you believe you are entitled to a refund due to technical issues, an incorrect transaction, or any other reason covered by this policy, please contact our Customer Support Team immediately at support@ludofantasy.com.
☞Refund requests should include relevant transaction details, such as: User Name or Mobile Number Date and Time of the transaction Screenshots (if applicable) Description of the issue
☞Our team will review the request and respond. Please note that refunds will only be processed if they meet the criteria set forth in this policy.
☞Ludo Fantasy reserves the right to amend or modify this Refund and Cancellation Policy at any time. Any changes will be communicated to users via email or within the app.
☞In case of disputes, Ludo Fantasy will follow the applicable laws of the jurisdiction in which it operates and may offer alternative dispute resolution methods if necessary.
☞For any questions regarding refunds or cancellations, please contact our Customer Support team:
☞Email: support@ludofantasy.com
☞By using Ludo Fantasy, you agree to the terms outlined in this Refund and Cancellation Policy. For a full understanding of all our policies, we recommend reviewing the complete Terms of Service available on our website.
